| Urban Chic Candle & Soap Co. Store Policy We use PayPal to process all of our online orders. You DO NOT have to open a PayPal account in order to pay with a credit card. FireFox users will see a different screen at check-out, Just go down to where the credit card emblems are and click "Continue". PayPal securely handles our transactions, so no personal data is collected by this site regarding your payment. Please be sure to fill out the shipping information so we know where to send your order. Your order will be processed once payment has cleared. Sorry, we do not accept personal checks. SHIPPING We strive to get your order out quickly, but since all of our products are hand made, we don't promise next day shipping. We may have to custom make your candle so they are at their freshest when you receive them, so it may take a week to ship to you. We will ship via either UPS, or the United States Postal Service. If you have a preference, please indicate that in the instructions section of payment page. If you want items shipped outside of the USA, or other special shipping accommodations, please contact us and we will be happy to discuss your needs. Shipping Costs Order Total Shipping Cost NEW for the Holidays $3.00 shipping and handling on ANY order! RETURNS If you are unhappy with any of our products, return the un-used portion to us, along with a description of why you were displeased, and we will promptly refund to you the purchase price of the items ordered. No refunds will be given on heavily used items, or abused items. THANK YOU Urban Chic Candle & Soap Company strives to provide the best in luxury candles and soaps. We use each of our products ourselves, and only the highest quality goes into our products and out to our customers. We would like to say Thank You for the opportunity to allow US to provide you with Luxury at it's Finest. Please feel free to e-mail us your comments about our products. |
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